Terms & Privacy

Agreement

Agreement is between you and GunMates. Confirmation and agreement begin when you confirm your selected service. Your obligation is to verify that all details of your reservation are valid and correct. In case of any mistakes please contact GunMates immediately and inform about content errors. Once GunMates receives your confirmation about your reservation details GunMates assume that you have double checked all details and verified them as correct. If some mistake will appear during your service, for example – wrong pickup time, wrong phone number, etc., GunMates will not take any responsibility for this misunderstanding basing on your confirmation about the service where incorrect information was confirmed by you. In cases like these, GunMates keeps right to do not refund the money paid for service or give any cancellation fee.

Payment

Every reservation must be secured with deposit payment collected via Bank transfer or PayPal. About exact amount of the deposit payment, you will be informed once you fill in all details in our Booking Form plus by your Event Manager during the reservation process. Deposit payment must be made at least 7 days before the service due date. If due to some reason you are forced to cancel your reservation changes must be informed at least 7 days in advance before the due date. This rule also applies to number of persons in group. If not informed 7 days in advance in case less than confirmed number of persons will appear, GunMates keeps the rights to charge for number of persons which was confirmed in email by you.

Transportation

The GunMates provides roundtrip transportation for its customers if required in Booking Form for groups of minimum 5 participants for extra fee. If transport is required, the size of the vehicle and seats in it is planned based on the exact number of the shooters in the group, not spectators. In cases when due to the number of spectators we are forced to provide your group with a larger vehicle, the GunMates may charge extra fee for the transportation service.  

If transport is not required, GunMates does not charge any additional fees. We will provide detailed information about shooting range location and how to get there. In case of “coming by your own” the GunMates will not take any responsibility of you getting lost on the way to the range. In case of a late arrival, the time period you missed will be taken out of your reservation timing. Before “coming by your own” please enquire for the exact shooting range location. Every arrival must be booked in advance.

Your appearance (if transport is required)

Transportation will arrive to your requested location on your requested time. Event Manager will provide you with details of car (type, colour, ID plate etc.) or contact you to your provided phone numbers. In case of no answer or no appearance of pickup – GunMates will wait for 20 minutes. If no show-up of you during these 20 minutes, GunMates automatically cancels your reservation and keeps the right to keep security deposit paid by you.

Group attendant (if required)

Group Attendant is provided if required in Booking Form for extra fee. To keep our prices as low as possible, we fine-tune the process the way that you should not need services of Guide. (transportation and pick up details in advance, Event Manager on phone, on range safety briefings in English, English/German speaking instructors and drivers).

Your responsibilities

 During your visit to GunMates ranges we kindly ask you to behave appropriate and comply with Shooting range rules which will be explained to you upon your arrival by range staff. It is strictly forbidden to appear and shoot under the influence of alcohol or any other intoxicants. Persons under the influence of prohibited substances will not be allowed to shoot and will be asked to leave the shooting range without returning the security deposit. While at the shooting range safety rules must be complied given by range instructor. It is strictly forbidden to touch firearms and ammo without permission of range instructor, to aim with loaded firearm in any other directions than only straight to your paper target.

Age restrictions

The minimal age is 18 years old. Anyone under 18 years shooting a handgun must be accompanied by an adult (18+ and relative).

Complaints

If anything is not as you expected, or you have experienced an unpleasant situation or attitude from the GunMates staff, please inform your Event Manager. All complaints will be revised and solved to avoid any incidents in the future.

Cancellation and Refund Policy

Cancellations of the entire booking made up to 15 days before the shooting event are free of charge. Any deposit paid will be refunded to you.

Cancellations of the entire shooting event or reductions made within 14 and 8 days before your arrival – cancellation fee of 25€ per shooter. Deposit will be kept by us.

Cancellations of the entire shooting event or reductions made within 7 days before your arrival and no-shows – cancellation fee of 100% of total costs will be charged.

Whilst we always endeavor to avoid changes, we rarely have to make changes to confirmed bookings. This may happen when a service cannot be provided due to circumstances beyond our control, such as weapon requiring repairs or periodical certification, and a suitable alternative cannot be offered. Customer will have the choice between a full refund or a different service of his choice in similar value.

“Force Majeure” Exception

If the purchased tour or event is hindered or prevented by any act of God, strikes, lockouts or other labor dispute, shortage of labor or materials, earthquake, hurricane, flood, fire or other casualty, taking, civil commotion, riot, mob violence, insurrection, malicious mischief, sabotage, rebellion, act of public enemy, act of terrorism, epidemic, invasion, embargo, governmental preemption in the case of national or local emergency security or health risk, suspension of governmental operations or other event beyond the reasonable control of the party claiming the benefit of the event, including acts of declared or undeclared war and acts of terrorism; then we may cancel the proposed tour or event without any liability to refund any money, deposits, fees or fares paid in advance.

Privacy

To protect your privacy and avoid any pleasant situations this notice explains our online information practices and the further choices you can make about the way your personal information is collected and used.

Collected information

The types of personal information collected on this site and its pages includes without limitation, the following: first name, last name, e-mail, phone number, your address, location address for pickup (if applicable).

Additionally, you might be required to provide additional information such as other people (group mates), phone number which will be used as backup in case your provided phone number will not be reachable and there will be problems to reach you.

We keep your personal information in closed systems that are only accessible to a limited number of GunMates staff, who have special access rights to such systems, and are required to keep your information confidential.

We keep your personal information only if you have submited the Booking form and only until your event is fully finished.

In accordance to GDPR, you may request us (in email) to delete your personal information, and we will comply in maximum 30 days. In such cases we also initiate data deletion at our affiliated third-parties.

Cookies

GunMates uses “cookie” technology to improve your reservation process. Cookies on this site collects information that a website may need in order to personalize your experience and gather site statistical data. We do not track individuals, only instances of entry onto GunMates.